Organisational Performance – Work

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Design and implementation of Talent Management Model enhances attraction, retention and organisational performance

Challenge: As part of a broader workforce planning initiative, a water utility engaged Stockwell Bretton to design, develop and implement a talent management program. It was important that the program identified talented employees within the organisation to fill critical roles in the future, and ensured targeted and accelerated development for those individuals, whilst ensuring that […]

Implementation of complex case management model improves patient outcomes

Challenge: After an audit of clinical reviews, a significant government health care provider engaged Stockwell Bretton to design and implement a national solution for the effective management and coordination of complex cases. Once designed, implementation of the model with national consistency in 62 health facilities was a significant challenge. Solution: To support implementation we developed […]

Development of Strategic HR Plan supports business strategy reform and growth

Challenge: A tertiary education institution engaged Stockwell Bretton to develop a Strategic HR Plan to support a significant change in business direction and operating model, underpinned by improved organisational performance. Solution: Through close collaboration with the HR Manager and other key executive stakeholders, our team defined the key requirements for future business direction and operating […]

Local government recruitment service redesign & training solution repositions council for success

Challenge: A local government identified the requirement to review their existing recruitment practices to identify improvements and enhance their employment market position. To support this Stockwell Bretton was engaged to provide recommendations for enhancement to recruitment and selection practices; to implement approved recommendations and provide training to develop staff in this area. Solution: Recognising the […]

Change management and communication support for major facility and systems transformation program

Challenge: Due to increase in organisational size and drive to maintain itself as an industry leader an Australian transport provider undertook a large-scale facilities upgrade project. The delivery of this facility was associated with extensive change for the organisation; Stockwell Bretton was engaged to provide change management services to facilitate successful transition. Solution: Stockwell Bretton […]

Cultural reform program for major health insurer

Challenge: A leading health insurance provider undergoing a significant organisational reform was experiencing reduced staff morale and issues with organisational culture. Understanding that people were integral to the success of the reform the organisation engaged Stockwell Bretton to develop and deliver a series of cultural workshops to realign the corporate culture and increase team effectiveness. […]

Implementation and evaluation of mental health service delivery model

Challenge: An organisation that provides health care services had the requirement for the implementation and evaluation of a clinical service delivery model that had been previously developed. Stockwell Bretton was engaged to manage this transition; providing implementation and change management support to staff located in over 20 centres nationally. Solution: Partnering with Subject Matter Experts […]

Business processes review for national health services provider

Challenge: A large health service provider with over 50 health facilities nationally identified the opportunity to provide an enhanced customer experience. Stockwell Bretton were engaged to support performance improvement by delivering standardised best practice approaches for over 20 core health functions. Solution: Partnering with subject matter experts within the organisation Stockwell Bretton reviewed practices across […]

Customer Service Training

Challenge: In response to declining customer satisfaction and increasing complaints Stockwell Bretton was engaged by a large government organisation to develop and deliver a tailored training solution. The solution, which was to be delivered nationally to customer facing staff, was to develop internal capability and provide skills for more effective customer interactions. The intent to […]

Smarter Lighter Faster Initiative

Challenge: In a drive to reduce overheads and indirect costs across the organisation, a leading bulk water supplier undertook a significant reform and restructure project. Stockwell Bretton was engaged to support the development and implementation of the strategy required to achieve the $6M savings target expected from this reform initiative. This included undertaking organisational redesign […]

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