Organisational Performance – Work

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Business strategy review for leading insurer

Challenge: A leading insurance provider was undertaking an organisational reform project aimed to enhance service offerings and reduce overheads through corporate restructure and process improvement. To support this initiative Stockwell Bretton were engaged to support to the wider reform by providing strategic advice and organisational redesign services to procurement and contracting services. Solution: Stockwell Bretton […]

Redesign of Clinical Health Services enhances internal capability and client outcomes

Challenge: A large federal government agency responsible for providing healthcare to a national customer base engaged Stockwell Bretton to enhance service provision through redesigning clinical services. The developed solution needed to capture all aspects of the service cycle from the customer perspective, from initial entry through to discharge, as well as articulate the internal capability […]

Practices and Processes Review

Challenge: A government organisation responsible for delivering an extensive range of health services nationally faced increasing demands on services, causing increased wait times and decreased customer satisfaction. Stockwell Bretton was engaged to undertake a detailed review and evaluation of existing practices and identify opportunities for enhancement that would promote positive experience and enhance clinical outcomes. […]

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