With 2017 sprinting to a close and the festive season rapidly upon us, I was reflecting on the year that’s almost over. We’ve seen some huge changes both here and abroad, some really positive and some just scary. Some of the good stuff happened right here at home, like the marriage equality YES vote and […]

More often than not, succession planning is a reactive activity undertaken when there is a transition of staff and/or leadership role changes within an organisation or business. Personally, with a background in leading and managing teams, I often found it difficult finding the time to reflect on my role and how I would go about […]

Customer experience, like technology has evolved considerably throughout the years. Some may recall a time when communication channels were limited to phone calls, snail mail and face-to-face interaction. With incredible technological advancements, particularly in mobile technology; customer engagement now comes in many different forms, most of which can be experienced from your lounge room. Digital […]

As with many of you I took time away with my family over the Christmas break. This break was a little different for us though, it involved a meticulously planned trip to sunny California to take in the many theme parks available there. Obviously a trip of a lifetime for any young family and my […]

Just over a decade ago (while on a sabbatical) I was as a enjoying my time as a personal trainer in Vancouver, working one-on-one with some sensational people, building their strength and helping them achieve their physical goals. It was great fun and very rewarding. I often reflect back on that time and consider what […]

Much of my consulting career has involved the development and management of projects for clients. These projects were mostly involving the transformation of workforce capability, introduction of shared services, organizational design or workforce design, off the back of large IT infrastructure changes. Projects, when conceived by many clients, provide a way to introduce a new […]

There will not be a more visible communications challenge than the August 9 Census website crash. You have to feel for the ABS team. After their leaders had assured the nation they could handle the traffic, “a series of attacks” disabled the site and instantly earned the census a spotlighted seat in the gaze of […]

Whilst some organisations are seeing the strategic value of the HR function, in many others it remains a personnel administration and ‘issues management’ function, leading to the notion that anyone can do HR. Business has discovered that should the Human Resource or people function fail to “fire” it creates a never ending list of issues […]